Privacy Policy

We, Grippie Technologies Private Limited ("We", "Us", "Our", or the “Company”), respect the privacy of everyone who uses our website, desktop software, or mobile applications (collectively referred to as the "Grippie Platforms"). These platforms are developed and maintained as part of our business operations for delivering technology-driven restaurant management solutions.

We are committed to protecting your privacy and handling your data responsibly. This Privacy Policy (the “Policy”) describes how we collect, use, store, process, and disclose your personal information when you access or use the Grippie Platforms or avail of any of the services we provide (“Services”).

This Policy is a part of our Terms of Service and complies with applicable data privacy laws in India, including the Information Technology Act, 2000, and internationally with the General Data Protection Regulation (GDPR) where applicable.

By accessing or using Grippie, you agree to the terms of this Policy. If you do not agree with this Policy, you must refrain from using the Grippie Platforms or any related Services.

1. Personal Information We Collect

We collect only the data necessary for delivering and supporting our Services. The information we collect may include:

• Full Name / Business Name
• Email address
• Phone number
• Business Address
• Billing and transaction information
• Device and usage information (IP address, OS, browser, app usage)
• Login credentials (passwords stored in encrypted form)
• Data voluntarily shared through feedback forms, chat, support tickets, and surveys
• Location data (if enabled)

We may also collect additional information automatically, including device identifiers, cookies, access logs, and analytics information to enhance performance and functionality.

2. How We Use Your Information

We use the data collected to:

• Register and manage your account
• Process transactions and subscription billing
• Deliver Services as contracted
• Provide technical and customer support
• Analyze usage patterns for product and business improvement
• Notify you of updates, product changes, or support-related alerts
• Comply with applicable legal obligations
• Showcase aggregated metrics or anonymized data insights (never personally identifiable without your consent)

3. Cookies and Tracking Technologies

Grippie uses cookies and similar technologies to personalize your experience, remember login details, analyze usage patterns, and improve Services.

You can choose to disable cookies via your browser settings, but doing so may affect functionality.

4. Data Sharing and Third Parties

Grippie does not sell your data to third parties.

However, we may share your data with:

• Trusted third-party vendors (e.g., cloud hosting, payment processors, analytics providers)
• Government authorities or law enforcement, if legally required
• Integration partners with your consent or as part of platform features (e.g., POS integrations)

All vendors are bound by strict data protection and confidentiality agreements.

5. Your Rights Under GDPR and Indian Law

If you are located in the EU or a jurisdiction with similar rights, you have the right to:

• Access your data
• Correct or update data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

You may exercise these rights by contacting us at privacy@grippie.io.

6. Data Retention

We retain your data only as long as required to deliver Services, fulfill legal obligations, or resolve disputes. After this period, we anonymize or securely delete your information.

Inactive user data may be deleted after 10 years, unless legally required to retain it.

7. Data Transfers

Grippie operates globally. Your data may be processed or stored outside your country of residence, including in jurisdictions that may not have equivalent data protection laws.

Where required, we implement standard contractual clauses or other legal safeguards to protect cross-border transfers in compliance with GDPR or applicable Indian data laws.

8. Security of Information

We implement industry-standard security protocols, including:

• SSL encryption
• Secure cloud storage
• Role-based access
• Firewall and intrusion detection systems

However, no system is 100% secure. We encourage you to keep your passwords safe and notify us immediately of any suspected breach.

9. Data Collection from Minors

Our services are intended for individuals above the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us data, please contact us, and we will take steps to delete it promptly.

10. Third-Party Links and Integrations

Grippie may contain links to or integrate with third-party services (e.g., CRM, payment gateways, or marketing platforms). Use of those services is subject to their respective privacy policies. We are not responsible for their data practices.

11. Updates to This Policy

We may revise this Privacy Policy periodically. Any material changes will be communicated via email or platform notifications. Continued use of the platform after updates constitutes acceptance of the revised policy.

12. Grievance Redressal

If you have concerns regarding this Privacy Policy or your data, please contact our Grievance Officer:

Name:
Email:
Address:

13. Contact Us

For privacy-related inquiries, please reach us at:
Email: support@gogrippie.com
Phone: +91-XXXXXXXXXX
Website: www.gogrippie.com